Kontaktinformationen
EIDO™ — CONTACT
GET IN TOUCH
EIDO is a small, focused operation. Every message is read by someone who cares about what we are building. We do not use automated responses as a substitute for genuine contact.
Write to us. We will get back to you.
CUSTOMER CARE
For all enquiries relating to orders, shipping, returns, product information, sizing, or general questions about EIDO:
We respond within 3–5 Business Days.
A Business Day is Monday through Friday, Queensland, Australia — public holidays excluded.
For faster handling, include your order number in the subject line.
SPECIFIC ENQUIRY TYPES
To ensure your message reaches the right person promptly, use the following subject line formats:
| Enquiry Type | Subject Line Format |
|---|---|
| Order status or tracking | ORDER — [Order Number] |
| Address change (within 2 hours of order) | URGENT — ADDRESS CHANGE — [Order Number] |
| Return request | RETURN REQUEST — [Order Number] |
| Defect or damaged item | DEFECT CLAIM — [Order Number] |
| Lost parcel | URGENT — LOST PARCEL — [Order Number] |
| Privacy or data request | PRIVACY ENQUIRY |
| Press or editorial | PRESS |
| Stockist or wholesale | WHOLESALE |
| Legal or formal notice | LEGAL NOTICE |
| IP infringement report | IP INFRINGEMENT NOTICE |
| Care & Continuity Program | CARE & CONTINUITY |
| General | Your subject of choice |
PRESS & EDITORIAL
For media enquiries, editorial requests, campaign collaborations, and press access:
📧 clientcare@eidoofficial.com Subject: PRESS
CARE & CONTINUITY PROGRAM
The Care & Continuity Program is in development. If you have thoughts, suggestions, or questions about the program — or simply want to register your interest — we want to hear from you.
📧 clientcare@eidoofficial.com Subject: CARE & CONTINUITY
Your input shapes what this becomes.
STUDIO DISPATCHES
For updates on new collections, program launches, creative releases, and EIDO's ongoing development, follow our Studio Dispatches and social channels.
🌐 eidoofficial.com
A NOTE ON RESPONSE TIMES
We are not a large team. We are a considered one. Messages are handled with attention, not automation. If your matter is time-sensitive, flag it clearly in your subject line — we will prioritise accordingly.
We appreciate your patience. We appreciate you being here.
EIDO™ — EREFRACTUM DORUSIUM. © 2026 EIDO™. All rights reserved.